PMC

Hi,

What is the Cisco Shared Support Program (CSSP)?

Thanks for the help,
Kim P

Hi Kim,

Cisco Shared Support is part of the Cisco Partner Technical Support Services Portfolio. It is a service program for Gold and Silver certified partners that meet the high standards of the Cisco Shared Support eligibility requirements and ongoing performance criteria, demonstrating their ability to sell, renew, and deliver high-quality service under their own brand.

In the Cisco Shared Support model, partners remain the primary contact for their customers, selling and delivering their own brand of services while having access to Cisco technical expertise, software support, and logistics infrastructure. As an additional benefit, Cisco Shared Support partners may also use Cisco Brand Resale to sell services from the Partner Technical Support Services portfolio including SMARTnet, SMARTnet Onsite, Software Application Support (SAS) and Software Application Support plus Upgrades (SAU) to expand their geographical reach and to complement their technical expertise on Cisco products.

The Cisco Shared Support Program replaces the partner-branded programs such as System Integrator Support (SISE/SIS98), Reseller Support Agreement (RSA98) and VAD98.

Cisco Shared Support is an annuity-based program, which means that a partner pays for each service contract annually. In contrast to previous Cisco partner-brand programs that required the partner to pay a one-time fee up front, in Cisco Shared Support service contracts are sold under a full-entitlement in year one, and under a selective-renewal model the following years.

Regards,
Laksh