Hi everyone, We recently ordered 6 Cisco switches from a third party vendor. I received the below email from Cisco asking me to register the products with them to activate the Support Contract. I clicked on the provided link, but I got the attached screen shot error message "This functionality is not available at this time". i need to activate this support contract as soon as possible, but I am seemingly unable to. I've tried responding to the email to try to get support assistance, but they have not responded.
Can someone please point me in the right direction?
Thanks,
Ed
Subject: Cisco Service Quote(s) Pending Registration Referencing 20-P1-524505, Q13******
Dear SPADE TECHNOLOGY INC,
This is a courtesy notice that the service order(s) you placed with Tech Data US has created a service registration requiring your immediate attention. The quotes ordered will require additional information before a contract is created or updated. Your customer will not be entitled to service from Cisco until the registration of this quote is complete.
A Cisco.com User ID and password is required to obtain access to your quote. If you have a Cisco.com User ID and password, please select the following link http://tools.cisco.com/scc/sms3c3dispatch?AppName=ContractAgent&Form=RegistrationWizard&Function=DisplayGrantAccess&Quote=Q13****** to add your Cisco.com User ID and password to the service registration.
If you do not have a Cisco.com User ID and password, please select the following link http://tools.cisco.com/RPF/register/register.do and follow the detailed instructions. Once you obtained your User ID and password, come back to this notification and select the link above.
To complete service registration, select the following link http://tools.cisco.com/public/scc/ and enter your Cisco.com User ID and password. Next to Quick Search, select Quote Number from the drop down, enter quote number and click Go!
Please visit http://tools.cisco.com/scc/sms3c3dispatch?AppName=ContractAgent&Form=QuoteWizInput and reference the quote number(s) found in the attached files to forward this important contract information to your customer.
If you have any questions, please click this link: http://tools.cisco.com/scc/sms3c3dispatch?AppName=ContractAgent&Form=SCCFeedbackInput, fill in the required fields, review and complete your personal information, clearly describe your problem or question in the free-text field, and then click Submit.
An SCC support representative will contact you shortly afterward by phone or e-mail with the status of your case.
DO NOT REPLY TO THIS MESSAGE
For assistance regarding this message, please navigate to our Feedback page: http://tools.cisco.com/scc/sms3c3dispatch?AppName=ContractAgent&Form=SCCFeedbackInput
Thank you,
Cisco
For corporate legal information please click here:
http://www.cisco.com/web/about/doing_business/legal/cri/index.html
Answer