getXML('Unified Communications Applications14206 massam.armelNov 17, 2009, 8:51am PSTPlatform:<br />Call Manager 4.1(3)sr7<br />CRA 3.5 with JTAPI 2.1(3.28)Release<br /><br />Sometime, a CRA agent phone called hears a busy signal when taking the call.<br />So agent loss call and has to wait next call. We don't know if the caller party is dropped or is kept on waiting queue.<br /><br />In attachment IVRLogs,respectivily, check Agent with ID 5062 at Nov 17th 10:38 and agent ID 5063 at 11:01.<br /><br />Thanks<br /><br /><b>Attachment Keywords : </b> <br />1) CRA Administration-5062.txt<br />2) CRA Administration-5063.txt<br /> CRA Administration-5062.txt123681text/plaintext186174811/17/2014noCRA Administration-5063.txt123692text/plaintext309007611/17/2014no LittleGinoNov 16, 2009, 2:50pm PSTCan someone explain the process the end users executes to access their own voicemails when outside of the office?<br /><br />Thank you, Paul 30 bmagnaniNov 16, 2009, 2:52pm PSTPaul,<br /><br />A common way this is done is give users a # that hits something like a CTI route point that is always set to CFA to Unity, they'll be presented with the ability to enter their ID and PIN and login.<br /><br />Hope that helps,<br />Brad LittleGinoNov 17, 2009, 8:05am PSTbmagnani, can you show me an example of the command to do this? Thank you, PaulkingdomnetsvcNov 16, 2009, 3:56pm PSTIf they have a DID number, where they can call their phone, or actually nay phone that will go to a unity mailbox, they can hit * while the greeting is playing, and they will be prompted to enter their extension and pin. They will then be able to access their messages. This is assuming a pretty standard configuration of Unity. jameshaNov 17, 2009, 7:24am PSTTo make things simpler for users you can set their cellphone number as an alternate extension. Unity will then recognise the caller and prompt them for their PIN before giving access.<br />If you do not do this then when Unity answers the user has to press * then enter their extension and PIN. LittleGinoNov 17, 2009, 8:03am PSTJamesha, thank you. can you show me an example of the commands to set the cell phone number? Paul safety2008Nov 17, 2009, 8:26am PSTall good ways, we do it as Brad states with a did, did is set up in cm and in unity under call routing.forwarded calls<br /><br /><br />7557 is the did.<br /><br /><br /><b>Attachment Keywords : </b> <br />1) uunitydid.PNG<br />uunitydid.PNG123680image/x-pngimage5762211/17/2014no astrohmeierNov 10, 2009, 11:54pm PSTHello,<br /><br />I installed Unity 7.0 at a customer as UMS Integration in Active Directory. <br />If I want to import users with the Bulk import tool I get the error message that Display_Name is not an allowed header.<br />I installed Unity so that it is not allowed for Unity to create Users in AD. I got the error.log in german does this help you?<br /><br />kind regards Achim 30 gkavanNov 13, 2009, 11:09pm PSTHi -<br />Do you need to code this in your input file? It is an optional field, from Cisco's administration guide information:<br />"Specifies the display name for the subscriber. The format selected here should be consistent with the Exchange name generation rule for existing Exchange mailboxes.<br />When no display name is specified, it is constructed in one of the following ways, as applicable:<br />•The first and last names as specified in the message store." Since you are creating the user in AD and mail-enabling before import into Unity sounds like it will take the information from the existing mail account.<br />•"The first and last names as specified in the rule in the subscriber template that is selected during the import." This sounds like another option for you to try, leave it blank in the csv file, but designate how you want it in the Subscriber template to be used during the import.<br />"Enter any combination of letters, digits, spaces, periods, commas, apostrophes, or other characters—including dashes, up to a maximum of 64 characters."<br />I only have experience with English version so I don't know if that could be part of the problem you are seeing, but hope it may help somewhat.<br />Sincerely,<br />Ginger astrohmeierNov 15, 2009, 10:45pm PSTHi,<br /><br />I don´t want to use the csy file. I wanted to import the users direct from AD. When I do this I received the error message.<br /><br />Achim tcatlininsNov 16, 2009, 9:01am PSTDo a quick test. IF you cant import from the SA webpage of Unity, then you have a bigger problem, probably permissions. astrohmeierNov 16, 2009, 10:01pm PSTHi,<br /><br />from the SA web page I can import users. But the customer have about 800 users and I don´t want to import them one after another.<br /><br />Achim tcatlininsNov 17, 2009, 7:01am PSTSince you are importing from AD, you should not need the display name.<br /><br />Please see table 15-1<br /><A HREF="javascript:newWin('http://www.cisco.com/en/US/docs/voice_ip_comm/unity/402/administration/guide/ex/SAG_0160.html')">http://www.cisco.com/en/US/docs/voice_ip_comm/unity/402/administration/guide/ex/SAG_0160.html</A><br /><br />LAST_NAME<br />FIRST_NAME <br />DTMF_ACCESS_ID<br /><br /><br />AD will populate the display name. steigjaNov 14, 2009, 5:50pm PSTHello All,<br /><br /> What are the advantages or disadvantages of either setting up a SIP trunk to a CUBE or using H323? I also will have an ASA between the CUCM an the CUBE, what are the specific port numbers I will have to allow through for either protocol? thanks<br /><br />Jason 30virvermaNov 15, 2009, 11:41pm PSTcheck h323 and SIP trunk in this link,<br /><br /><A HREF="javascript:newWin('http://www.cisco.com/en/US/products/sw/voicesw/ps5640/products_configuration_example09186a00808ead0f.shtml')">http://www.cisco.com/en/US/products/sw/voicesw/ps5640/products_configuration_example09186a00808ead0f.shtml</A><br /><br />hope it helps! shell99102Nov 17, 2009, 6:49am PSTSorry misread the post. b.gambleNov 17, 2009, 4:57am PSTCME allows limited Presence features. Are there any options for messaging clients? CUPC requires a full Presence box. I was hoping there'd be at least a limited or lightweight client for use with CME. 30 j.schulenbergNov 17, 2009, 6:40am PSTThe product is called Cisco Unified Call Connector.<br /><br /><A HREF="javascript:newWin('http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7274/ps7067/product_data_sheet0900aecd8053c8ad.html')">http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7274/ps7067/product_data_sheet0900aecd8053c8ad.html</A> b.gambleNov 17, 2009, 6:45am PSTDynamite. That looks like just what I need.<br /><br />Thanks. steigjaNov 17, 2009, 6:15am PSTHello All,<br /><br /> I'am looking for some advice on faxing. The network will consists of two CUCM 7.0 servers with a CUBE gateway sitting behind an ASA. There is no ATA's being used, everything will be pots with use of VG224's. Currently I have all internet calls using G.711 and all calls to the CUBE will be G.729. What fax method can I use? Can I use fax-relay? Thanks<br /><br />Jason aalejoNov 11, 2009, 2:47pm PSTIt is posible that every time that a Unity Connection performed a full sync it also sync the extension from the corporate AD extension number?<br />Righ now, it is only performing the extension sync when the user is imported (first time).<br />The idea is to manage everything from the AD.<br />Any workarounds? 30 bmagnaniNov 16, 2009, 8:11pm PSTAlejandro,<br /><br /><A HREF="javascript:newWin('http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_mac/guide/7xcucmac105.html#Integrating_Existing_Cisco_Unity_Connection_User_Accounts_with_LDAP_User_Accounts')">http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_mac/guide/7xcucmac105.html#Integrating_Existing_Cisco_Unity_Connection_User_Accounts_with_LDAP_User_Accounts</A> <br /><br />It states:<br /><br />If you have configured Connection to periodically resynchronize Connection data with LDAP data, new values in the LDAP directory are automatically imported into the Connection database during the next automatic resynchronization. However, if new users have been added to the LDAP directory, this resynchronization does not create new Connection users. You must manually create new Connection users by using either the Import Users tool or the Bulk Administration Tool.<br /><br />So, to answer your question, yes, the documentation implies that the extension should get updated after a synchronization cycle completes<br /><br />Hope that helps,<br />Brad aalejoNov 17, 2009, 4:52am PSTHi Brad<br /><br />Documentation implies that but it DOES NOT work. Extension number are sync ONLY the first time (when the user is imported).<br /><br />Thanks b.gambleNov 17, 2009, 5:13am PSTI just tested this. It works, but it doesn't synch the extension. It synchs the Corporate Phone Number lower on the page.<br /><br />I tested by changing both the Telephone Number on the "General" tab under the user's AD properties, and the IP Phone number on the "Telephones" tab. The only one that changed anything after synching in Connex was the Telephone Number on the "General Tab." It modifies the corporate number near the bottom of the user's page in question. The extension wasn't modified. Lee_BarrellNov 17, 2009, 4:16am PSTHi All<br /><br />I’ve been tasked with the job of putting together a demonstration suite for a Cisco unified solution. We have a number of items in place already and I need to add to this list so we can demonstrate a fully featured up-to-date unified Voice and Video solution from our Corporate headquarters.<br /><br />So far I've been involved with setting up the following on our demo network.<br /><br />Multi node/router network with a number of POE switches in different demonstration locations around the building, physical servers, a large VMware ESX platform, Exchange and AD, BES 5 (Blackberry Enterprise Server). I also have the following Cisco services running on our network as follows:<br /><br />• CallManager version v7, clustered 2 x Hardware Servers<br />• CallManager Express (v8 beta, testing IPV:6)<br /><br />At present I’ve configured the following; extension mobility, MLPP, Class of Service, Barge and Privacy, MGCP, and external routeing via UKNP using a BRI gateway. <br /><br /><br />I would like to add the following features to the network;<br /><br />• Presence (using Cisco Unified Personal communicator)<br />• Video conferencing <br />• Voice messaging<br />• Meeting Place<br />• Mobile communicator (Blackberry integration)<br /><br />So I’ve proposed the following upgrades to our network and would really appreciate some pointers on the Hardware software I will need. Also I’m not 100% sure what products are available through CEO download as a demo and also what services require specific hardware and a licence? I would like to run as many of the applications as possible on our VMware network!<br /><br /><br />Proposed upgrade:<br /><br />• Cisco Unity Unified Messaging<br />• CUPS: Cisco Unified Presence Server<br /><br />• Cisco Unified Meeting Place: integrated voice, video, and web collaboration<br />• Cisco Unified Video Conferencing<br />o Cisco Unified Video Desktop<br />• Cisco Unified Personal Communicator<br /><br />• Cisco Unified Mobility Advantage Server<br />o Cisco Unified Mobile Communicator:<br /><br />Any help would be much appreciated indeed!<br /><br />Lee<br /><br /><br /><br /> <br /> <br /> gshamlianNov 11, 2009, 6:16am PSTHello All,<br />First, I apologize if this is in the wrong place, but I have to start somewhere<br />We are using Unity 4.0(5) utilizing Auto-Attendant and Call Handlers for our branches. Lately, the Unity server has been failing (we are working on replacing it), so when callers try reaching the branches while Unity is down, the call handler does not pick up. We were wondering if there was a way, if Unity is down, to have the call failover to another number rather than the one the call handler uses. Thanks and if any other info is needed, please ask. 30 bmagnaniNov 16, 2009, 8:18pm PSTGary,<br /><br />You could try something in the phone system. For example, if its CUCM, you could maybe put a phone device at the end of the line group which contains the voice mail ports. That way, depending on how you have your line group hunt options setup, if the voice mail ports fail to answer (due to Unity being down) it'll hunt to that last phone which you could maybe configure to go to an Operator who will answer the phone. Just an idea off the top of my head... <br /><br />Hope that helps,<br />Brad kdunningNov 14, 2009, 1:44pm PSTWe upgraded to Unity 4.0(5) so that we can use the COBRAS tool. Post-upgrade testing is good, with one anomaly. When we try to enter the pilot point of other Unity servers in our servers dialing domain, we get an error that says:<br />'Invalid Character for dial string - Entry ignored.<br />Legal characters are: "0 1 2 3 4 5 6 7 8 9".'<br />We are entering the pilot point of the other servers and are definitely using numbers. We have tried other screens and no issues entering information. Anyone seen this before? 30 bmagnaniNov 16, 2009, 7:59pm PSTKeri,<br /><br />Sounds like there may possibly be leading whitespace? Try hitting backspace and making sure that there's no leading space present.<br /><br />If that doesn't yield any results, you can add the Dial String into the SQL manually if you still can't get SAWeb to accept input:<br /><br />Open SQL Enterprise Manager> Databases > Unitydb > Tables <br /><br />Click on LocationTransfer table<br />Click on Action > Open Table > Return all rows<br />Manually enter the Dial String<br /><br />Hope that helps,<br />Bradftsao49Nov 16, 2009, 7:33pm PSTDoes a single Unity Connection server have the capability to integrate to multiple Lotus Notes server via IMAP? My customer has about 7 instances of Lotus Notes which contain separate users and mailboxes, but wishes to use a centralized Unity Connection server at HQ. 30 bmagnaniNov 16, 2009, 7:38pm PSTFreddie,<br /><br />Unity Connection is its own mailstore, there is no external integration with Domino or Exchange mail stores. You can have users access Unity Connection via IMAP clients (Lotus Notes), yes but messages are all stored on the UC server.<br /><br />See the compatibility matrix for software on user workstations:<br /><A HREF="javascript:newWin('http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html#wp57584')">http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html#wp57584</A><br /><br />Hope that helps,<br />Brad johncastonNov 13, 2009, 1:33pm PSTHi All,<br />We're in the process of implementing Unity for a security conscious customer. There's a firewall sitting between the Unity and Exchange server. We have problems with the Notify module in that after 60 minutes the authentication appears to fail and notifications fail. We've temporarily got around it by scheduling a restart of the AvNotifierMgr service every 55 minutes.<br />It looks like the firewall is dropping the connection after 60 minutes.<br /><br />Does anyone know what the default "idle"time is on the Unity, or where this can be changed?<br /><br />Has anyone seen this fault before and shed some light on a better solution than restarting services?<br /><br />many thanks,<br /><br />John 30 ddddavidsonNov 16, 2009, 3:05pm PSTWhile it would not solve all of the problems, you could configure a timeout exception for the firewall (assuming it is an FWSM or ASA) to keep it from dropping the connection.<br /><br />We had to do something similar for CUPS and the SIP transcations it uses.<br /><br />HTH,<br />Doug ddddavidsonNov 16, 2009, 3:02pm PSTIs there a way to limit the number of backups retained by Meeting Place Express? bocasierraNov 16, 2009, 2:17pm PSTOur Primary CER server is having a hardware issue. The backup server took over and registered with the Call Manager. We had to reboot the backup server and now it is not registering. Any ideas where to look? CER is 2.0 nordendaleNov 16, 2009, 9:09am PSTI have a customer that is interested in building a virtualized unity 7 configuration but is not happy about being required to run CPU affinity. <br /><br />I have read the following:<br /><A HREF="javascript:newWin('http://www.cisco.com/en/US/docs/voice_ip_comm/unity/virtualization_design/guide/cuvirtualdgx.html')">http://www.cisco.com/en/US/docs/voice_ip_comm/unity/virtualization_design/guide/cuvirtualdgx.html</A> <br /><br />and<br /><br /><A HREF="javascript:newWin('http://ciscoccvp.wordpress.com/2009/10/02/cisco-unity-virtualization/')">http://ciscoccvp.wordpress.com/2009/10/02/cisco-unity-virtualization/</A><br /><br />will it work if we don't use CPU Affinity? Has Cisco begun to work on other options? 30 j.schulenbergNov 16, 2009, 12:17pm PSTSure it will work, but not well and you will not be supported. Unity is processing *real time* voice traffic. It needs *real time* CPU access to avoid bad recordings or TUI experience.<br /><br />There are other options in the works for other UC products but all of them will require resource dedication in one way or another. The customer needs to be educated that these are real-time applications. He/she cannot expect the same type of over subscription as they get with file servers. nordendaleNov 16, 2009, 12:23pm PSTThank you for your help! steve.dyerNov 16, 2009, 9:23am PSTCallmanger 6.1.3190.<br /><br />I have a scenario where a user wants to be able to log in/out of two different Hunt Groups.<br /><br />I have tried a test setup with a number making it a member of 2 Hunt Groups and assigning the Hlog softkey.<br /><br />However when you log in /out it is both Hunt groups. <br /><br />Is there any way of specifying which Hunt group you want to log in /out of ?<br /><br />Thanks<br /><br />Steve<br /><br /> 30 j.schulenbergNov 16, 2009, 12:14pm PSTNot in UCM. I believe you can pull it off with CME. Please specify which product and version you're using when posting. fultontNov 16, 2009, 11:39am PSTRecently we have begun to receive the following error message from Meeting Place Express - "Sorry, MPE does not understand your request" after attempting a logon. If we then click on Schedule, we are prompted with the input screen for scheduling a meeting. If we we click on Log In, we can enter the login information a second time, it works fine. Any idea on what is causing this and how to resolve? dlcharvilleNov 16, 2009, 9:14am PSTHello,<br /><br />Does anyone know if moving the database from the CUBAC server to a SQL server is supported? My customer doesn't want the MS SQL Express installed on a separate server since they already have a SQL enterprise server.<br /><br />The CUBAC has the "Database Management" section to configure where the SQL server is sitting. I can't really find anything in the docs saying it isn't supported.<br /><br />Main reason for this question is that I am receiving the following error message when making configuration changes AFTER customer has already moved the database "Server error. Error Data : FAILURE : 15"<br /><br />Still need to dive into the logs but wanted to see if anybody knew the Cisco Supported on moving the database.<br /><br />Thanks,<br />Dan brian.fleishmanOct 29, 2009, 5:31am PSTReceiving an error in Cisco Unity.<br />"The Cisco Unity service that monitors Actiev Directory (AvDSAD) cannot modify the location object default in the domain (domain). This service must perform a full synchronization cycle with the domain controller (domain controller) before changes will be synchronized correctly. A full syncrhonization cycle will occure in approx 2 minutes."<br /><br />We recently upgraded our domain controller to 2008. Is this a permission problem or is there somewhere I can go to perform a synchronization?<br /><br />Thanks for your help. 30 bmagnaniOct 29, 2009, 5:33am PSTBrian,<br /><br />The DC/GC Reconnect Settings tool in the Tools Depot under Administration Tools will allow you to perform a resync for both the DC and the GC.<br /><br />Hope that helps,<br />Bradbrian.fleishmanOct 29, 2009, 8:55am PSTThanks for getting back to me Brad.<br /><br />I was able to find that however it will still error out. Are there any compatibility problems with Server 2008 AD? gkavanOct 29, 2009, 11:36am PSTHi -<br />What version of Unity are you running? See this info - You must install Cisco Unity 7.0 Engineering Special 7 or later on the Cisco Unity server in the following instances:<br /><br />–When the Cisco Unity server is a member server in an Active Directory 2008 domain.<br /><br />–When Active Directory objects for Cisco Unity subscribers, contacts, distribution lists, or locations were created in an Active Directory 2008 domain.<br /><br />Engineering specials are available at <A HREF="javascript:newWin('http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240')">http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240</A>. (From the Downloads page, expand Unified Communications Applications > Voice Mail and Unified Messaging > Cisco Unity, and click Cisco Unity Version 7.0 > Unity System Software.) - See the ES21 Rollup in the Downloads for Unity 7 - included in there.<br />I believe there is also one for Unity version 5.X.<br />Ginger jrandall2Nov 10, 2009, 12:15pm PSTI am also getting this problem.<br /><br />I have ES21 applied, and have re-run the permission wizard and granted permissions to the root of the domain. I still get this issue. gkavanNov 10, 2009, 2:45pm PSTHi -<br />Attaching this link to help clarify the Location Object - <A HREF="javascript:newWin('http://www.cisco.com/en/US/docs/voice_ip_comm/unity/white/paper/5xcudatadirectory.html#wp39884')">http://www.cisco.com/en/US/docs/voice_ip_comm/unity/white/paper/5xcudatadirectory.html#wp39884</A><br />When Unity is installed, there is an OU created in AD called Unity that contains the server's location. Make sure your permissions wizard running at the root includes this OU. Also, group policies can be applied at OUs which can explicitly deny permission down the chain. You might check that OU with your domain admins. There is an executable you can run logged onto the Unity server from command line called gpresult. You can log onto the server using the unitydirsvc account for this command, which will tell you what domain level policies have been applied (the default is to show both user and computer policies).<br />Ginger jrandall2Nov 10, 2009, 3:07pm PSTI have run the permissions wizard and granted it to the unity, unity/locations and / contexts.<br />I have run gpresults and found the policies in effect. I have review the settings applied to the machine and have not noticed a setting in group policy that would prevent inheritance of permissions of a ou object. rmaiNov 10, 2009, 3:01pm PSTMake sure that you run the AD 2008 XML Test since it's AD2008.<br /><br />Check the CCO for the download.<br /><br />It should be in the ES21 Rollup in the Downloads for Unity 7.<br /><br /> jrandall2Nov 10, 2009, 3:02pm PSTYes, I ran the test and didn't notice any negative results.brian.fleishmanNov 11, 2009, 5:58am PSTYou are still getting the error? I was able to resolve my problem by going to another 2003 DC, instead of the 2007. What exactly do you have for your permissions? jrandall2Nov 11, 2009, 9:17am PSTYes I am still getting the error.<br />The unity permission wizard runs without issue. it grants all the accounts the correct permissions. doing a spot check in the domain I see the unity directory service account has full permissions to the unity/locations objects...<br /><br />I dont have any remaining 2003 dcs. and using a 2003 dc isn't really a solution, that's rolling back.brian.fleishmanNov 11, 2009, 9:28am PSTWhat errors are you getting in event viewer? Check your DCGC reconnect settings tools. Verify the Domain Controller and the Global Catalog server. You can also check the DohPropTest.exe stored on the commserver\\tech tools\\. Check the AD monitor so make sure the correct. Verify the DC server is set and try a totalresync, after a total resync, restart the services and try the permissions wizzard again. jrandall2Nov 16, 2009, 8:43am PSTEvent Type: Error<br />Event Source: CiscoUnity_DSAD<br />Event Category: Error <br />Event ID: 1073<br />Date: 11/16/2009<br />Time: 8:41:10 AM<br />User: N/A<br />Computer: UNITY<br />Description:<br />The Cisco Unity service that monitors Active Directory (AvDSAD) cannot modify the location object default in the domain vieuxcarre.local. This service must perform a full synchronization cycle with the domain controller amanda.vieuxcarre.local before changes will be synchronized correctly. A full synchronization cycle will occur in approximately 2 minute(s). <br /> <br />I've done all the dc and gc checks and total resyncs. Nothing helps so far. btmulgrewNov 16, 2009, 5:09am PSTHi - We are configuring CUPS 7.0.4 Outlook Gateway, however, our initial config had the incorrect certificate cn, we are now trying to use the new certificate which we have uploaded but I cannot see an option in the gateway config to use a different certificate? I have tried deleting the current gateway but when re-entering the details it seems to remember the previous config and certificate details. Has anyone managed to do this before?<br /><br />I will try restarting the presence engine after deleting the gateway out of hours tonight, but any help appreciated.<br /><br />thks 30htluoNov 16, 2009, 7:44am PSTIf the new cert is from the same CA, you don't have to anything.<br /><br />CUPS trust the CA, not the end-entity cert.<br /><br />Michael<br /><A HREF="javascript:newWin('http://htluo.blogspot.com')">http://htluo.blogspot.com</A> btmulgrewNov 16, 2009, 7:51am PSTThanks Michael - so, even though the OWA server is effectively the CA (self signed) - when the new cert is uploaded to the OWA CUPS should see it? Its just the current "root" certificate on CUPS has a CN of hostname rather than IP, but we have asked the customer to re-run makecert for the OWA IP to be present as the CN value on the new cert (we are not using DNS on CUPS).<br /><br />Also - well done on a great book!panjwani80Nov 11, 2009, 2:02am PSTCUPC is working except the phone presence. When i go off hook on the phone the status doesn't change to "on the phone" and remains at "Available" status. <br /><br />I have rebooted CUPS server twice and restarted CTI manager on UCM but still no good<br /><br />CUPS version: 6.0.2<br />UCM version: 6.1.3<br />CUPC: 7.0.2<br /><br />in system --> troubleshooter everything is green except "SIP Publish Model" complaining about port mismatch on CUPS trunk from UCM, but nothing has changed and port is set to 5060 by default on CUPS trunk<br /><br />Any help would be much appreciated 30 cgmNov 11, 2009, 5:30am PSTI think that CUPS v6 needs 5070 as SIP destination port on the UCM SIP trunk. m.cucchiNov 13, 2009, 1:05am PSThi all,<br />i have the same problem, how is possible to solve it ?<br /><br />the message in Cups is following ....<br />Verify SIP Publish Model - Failed to verify host connectivity. Please check if using DNS SRV for host presentity.pri <br /><br />Help pleaserupam_chakra1983Nov 13, 2009, 2:40am PSTwhat is the phone model number which u are integrating with the CUPC m.cucchiNov 13, 2009, 2:55am PSTThe model is 7960, but the stange things is that the status of publish the this phone send to CUPS is alway in "open" and no change notification is performed. But this behaviour is cheanged in the last 3 day apparently without make any change. panjwani80Nov 13, 2009, 3:17am PST7941 m.cucchiNov 13, 2009, 3:20am PSTI have also 7961, but the problem is the same.rupam_chakra1983Nov 15, 2009, 11:49pm PSTI have a doubt whether 7941 will send its staus to CUPS or not as i have seen the problem in 7940.<br /><br />Thanks<br />RupamhtluoNov 16, 2009, 7:49am PSTThe status is NOT sent by the phone to the CUPS. It's CUCM sends the PUBLISH message to CUPS.<br /><br />Make sure you have the line appearance associated to end user.<br /><br />Michael<br /><A HREF="javascript:newWin('http://htluo.blogspot.com')">http://htluo.blogspot.com</A>bagnoliniNov 2, 2009, 12:52am PSTI've configured the integration with Sametimes and Cucm 7. Everything works correctly, for example I can call with sametimes, but I'm not able to add/remove digit in the number to call.<br />I've configured the application dial rule, but it seems the call doesn't match that rule.<br />This is my application-dial-rule:<br />Number Begins With:0<br />Number of Digits:10 <br />Total Digits to be Removed:0<br />Prefix With Pattern 0 30 runmostaNov 2, 2009, 2:30am PSTThis is my rule for Norway<br /><br />Number begins with :<br />Number og digist :8<br />Total Digist to be Removed :0<br />Prefix with:0<br /><br />It simply add a 0 for ekst. line. We have 8 digist in Norway<br /><br />Hope this helpsbagnoliniNov 2, 2009, 2:35am PSTOk, but the problem is that when I make a call the system doesn't add the 0.<br />I tried to call a number with 10 digit that starts with 0 (for example 0123456789) but the system call 0123456789 and not 00123456789<br /><br />Thanks auer.lukasNov 13, 2009, 6:49am PSTHi,<br />same problem here. I even have the exact same application dial rule. Have you found a solution to this problem yet?<br />lukas.bagnoliniNov 16, 2009, 12:01am PSTHi,<br />for resolve the trouble read this document:<br /><A HREF="javascript:newWin('http://www.cisco.com/en/US/docs/voice_ip_comm/cucibmlotus/cpcap/7x/english/integration/guide/cpcapig.html')">http://www.cisco.com/en/US/docs/voice_ip_comm/cucibmlotus/cpcap/7x/english/integration/guide/cpcapig.html</A>htluoNov 16, 2009, 7:47am PSTDo you have a CUPS server in the integration?<br /><br />If yes, run the following command on the CUPS:<br /><br />run sql select * from applicationdialrule<br /><br />Copy/paste the screen output here.<br /><br />Thanks!<br />Michael<br /><A HREF="javascript:newWin('http://htluo.blogspot.com')">http://htluo.blogspot.com</A> ahopkinsNov 10, 2009, 11:01am PSTAfter importing a user into Unity 7.02 if I change the subscribers extension, the subscriber account changes from a full subscriber account with voicemail to a internet subscriber account without voice mail. I logged onto the Unity server using the Unitydirsvc account and ran the DAD tool on the account I imported. Not all of the properties show that they have read/write access. My question is do ALL of the properties reported on by DAD have to have Read and Write access? My assumption is that they do, but I've not found any precise information yet that states this. Thanks- 30 ahopkinsNov 16, 2009, 7:15am PSTHere's the results of running the Unity Directory Access Diagnostics tool. Although I'm having no problems importing accounts into Unity. I am having problems modifying those accounts once imported into Unity. I suspect the issues are a result of the unity directory services account not having the correct Read/Write access. Should the Unity Directory Services account have Read/Write access to ALL of the properties listed in the table below? <br /><br />Property Name Read Write <br /><br />ciscoEcsbuAlternateDTMFIds No No <br />ciscoEcsbuAlternateDTMFIdsOrder No No <br />ciscoEcsbuAmisDisableOutBound No No <br />ciscoEcsbuDTMFId No No <br />ciscoEcsbuListInUMDirectory No No <br />ciscoEcsbuObjectType No No <br />ciscoEcsbuTransferID No No <br />ciscoEcsbuUMLocationObjectId No No <br />ciscoEcsbuUndeleteable No No <br />displayName Yes No <br />facsimile TelephoneNumber Yes No <br />givenName Yes No <br />homeMDB Yes No <br />homeMTA Yes No <br />legacyExchangeDn Yes No <br />mail Yes No <br />mailNickname Yes No <br />mDBOverHardQuotaLimit Yes No <br />mDBOverQuotaLimit Yes No <br />mDBStorageQuota Yes No <br />mDBUseDefaults Yes No <br />msExchHideFromAddress Yes No <br />msExchRecordedName Yes No <br />name Yes No <br />objectGuid Yes No <br />objectSid Yes No <br />otherMailbox No No <br />sidHistory Yes No <br />sn Yes No <br />targetAddress No No <br />telephoneNumber No No <br />unsChanged Yes No <br />whenCreated No No <br /><br /> d.rickard@bcuc.ac.ukOct 14, 2009, 2:32am PSTHi,<br /><br />Can unity support INetOrgPerson accounts? I've got some accounts which are basically email only (hence being INetOrgPerson). When I try and add them in Unity I get the following error:<br /><br />"An unrecognized error 0x800700005 has occurred: E_ACCESSDENIED. The new subscriber was not successfully added."<br /><br />Now, that suggests a permissions issue, but the permissions for that OU are correct, as is the mailbox store (checked those). Additionally, this line is logged on the Unity box:<br /><br />11:24:44:938,AvDiagnostics_MC,642,7320,-1,,ExchangeMonitor,10,MailboxDeleted(cn=hwlib cn=zzz ou=yyy o=xxx) failed; Unspecified error ,0x00001C98<br /><br />Which is a little odd...<br /><br />Could it still be permissions? I've just run the PW check, and it looks OK - all the locations I need Unity to have rights on pass fine. 30 gkavanOct 15, 2009, 6:50pm PSTHi -<br />The Unity directory service account needs to update specific user/class attributes when importing a user into Unity. I don't know without checking further if an INetOrgPerson account has the same attributes. You can check a normal user account that has been successfully added to Unity using ADSIEdit to inspect the CiscoEcsbu_ specific attributes such as DTMFAccessID (user's extension) or other attributes and compare those to the INetOrgPerson account. Other thing to check in ADUC is the Security tab of the account and ensure the Unitydirsvc account and Unitymsgstoresvc account have the necessary permissions. And you can run SYSCHECK from the unity server, using the unitymsgstoresvc account to try adding a user.<br />Ginger d.rickard@bcuc.ac.ukNov 11, 2009, 3:10am PSTSorry for the slow reply. I thought I'd set it to email me on reply!<br /><br />The rights seem to be present. I've checked the object in ADSI Edit, and none are present - which I'd expect given that Unity hasn't touched this account. Telephone number is present, as are other fields it needs (names, etc).<br /><br />So I'm flummoxed!<br /> ahopkinsNov 16, 2009, 7:12am PSTSorry, started to post to this thread by mistakeaji_ece36Nov 15, 2009, 9:24pm PSTHi All,<br />I want to see the Default.config file that is present in the TFTP server.<br />Also is it possible to edit the default.config file through CUCM Web UI.,?<br />It will be really helpful for me if anyone could provide the steps to do..<br /><br />Thanks in Advance,<br />Aji otn-ccoNov 15, 2009, 5:37pm PST<br />Hi,<br />I have several applications each with their own Call Control Group in UCCX 5.0(2). <br /><br />The problem is, if I call the application trigger, often different Call Control Groups seems to handle the call from what is specified in the trigger config. I have plenty of available sessions and CTI ports in all Call Control groups.<br /><br />My understanding is that a trigger uses a specified Call Control group and that's that.. It should not grab ports from others.. <br /><br />Any assistants appreciated. <br />thanks. <br /><br />Matt. <br /><br /><br /> mariusstanJul 6, 2009, 1:57am PSTHello i installed a CCM 7.0 and Business Atendant Console 2.0.1.14. I installed everyrhing by the book. I receive no errors during the installation or after. So everything seems OK. The Operator logs in the console, the CTI ports and CTI Route Points are registered with CCM. The problem starts now: when the somebody calls to the route points ( DDI of the queues) even they ring the console shows no activity in the queues. Not even a brief call. So the Operator doesnt Know when a call is in or is it not in the queue. The only unusual thing i get are some errors in the TSP log:<br />7/06/2009 12:43:43.470 CiscoTSP001.tsp| CSelsiusTSPCall::CallAsyncFailureResponse() asyncResponseID=0x00000153 *ERROR* Reason for failure=0x8CCC00B4 (Invalid Feature Priority) dwRequestID=0x0001015A |<LVL::Error><MASK::0001><br />I have no other indication, in order to find any solution.<br />And i repeat i have done everything by the book. I tested the lines with the Julmar phone.<br />Do you have any advice? Is from TSP is from other place?<br /><br />Best regards and thkx in advance. 30 andresfmgNov 6, 2009, 8:24pm PSTi have the same issue, did u resolved ? k-renouardNov 15, 2009, 6:20am PSTI have the same/or similar issue, has this been resolved.<br /><br />If i call the Queue internally the Attendant sees the call and can work with it. If the call originates from the PSTN, hits a Translation profile to route the call to the same Queue, the Attendant does not see the call, the PSTN called just gets normal ringing.<br />I know the translation profile works because i call route the same translation to an extension.<br /><br />Where is the call? keithtudgeNov 15, 2009, 3:07am PSTWe've set up our 2 Unity servers as per <A HREF="javascript:newWin('http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/installation/guide/vmexfo/5xcuigvmefo050.html')">http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/installation/guide/vmexfo/5xcuigvmefo050.html</A> - we have 2 servers,UNINTY01 as the primary and UNITY02 as the secondary. UNITY02 is the DC. In the above guide you have to reset the account that SQL Server Services logs on as to a domain account - On both the primary and secondary servers for Cisco Unity failover, you must reset the account that the MSSQLServer and SQLServerAgent services log on as. The account must be a domain account. However when you do this on the<br />DC then when that server reboots, the services will surely fail on start up as the domain accounts cannot authenticate to the DC - how can the service accounts log in to the domain if the DC hasn't started yet?? 30 tstoutmeNov 15, 2009, 4:58am PSTHave you tried it to see? What I am getting at is that this has been tested or it wouldn't be recommended or allowed/supported by bu and tac. It used to not be and they tried it out, tested it thoroughly, and decided it was a valid option. We have people who use this scenario for failover all the time and have no issues. We have lab setups like this that also work with no problems.<br /><br />Tray<br /> aamercadoNov 14, 2009, 1:27pm PSTPer<br /><br /><A HREF="javascript:newWin('http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/security/guide/ex/5xcusec030e.html#wp1067900')">http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/security/guide/ex/5xcusec030e.html#wp1067900</A><br /><br />This is a general question - Do I just configure ports restriction 5000-20 on everything EXCEPT DC, GC, Exchange and Unity.<br /><br />Thanks kanherinocNov 14, 2009, 1:57am PSTNeeded some information as to how can a G.729 cluster be made to call a G.711 cluster. What changes have to be done in the existing Gatekeepers which are handling G.711 communications. ')